Dear Clients,

In light of the uncertainty we face in our current everyday lives as the novel coronavirus (COVID-19) continues to spread across the globe and into Africa, we are deeply concerned about its effect on you our clients, and on our own people.

While Creditinfo Tanzania has not been affected by the virus directly as yet, our focus is to ensure the safety and wellbeing of our employees, visitors, and clients. We are committed to maintaining, insofar as possible, delivering the world-class service that our clients have come to expect of Creditinfo.

For now, our office will remain open for business as usual however, we have implemented strict measures in doing our part to protect our team and contain its spread.

  • Travel bans both domestic and international have been put in place for all Creditinfo employees.
  • Steps taken to ensure our office premise is always properly sanitized and secured
  • Employees are required to avoid public gatherings, public transport, and high-risk situations always.
  • Mandatory sick leave from office should anyone report feeling unwell and support for any employee requiring to self- quarantine
  • Keeping our employees constantly informed of the ongoing situation

Should we deem necessary at any stage in the future, we may require employees to facilitate remote working. For this, we have on standby a thorough and well-rehearsed Business Continuity Plan with supporting systems to maintain a high level of business continuity. We, therefore, assure our clients of continued access to the bureau and support at all times.

For any assistance, you might require kindly contact us via phone +255 (0) 22 276 0742 and email

Working hours remain 8:00am -5:00pm.

As the situation evolves, our teams will continue to keep you informed of additional information, operational or contact ability changes.  At this moment more than ever we understand the importance of community and believe that together we can overcome any obstacle.

As part of the credit ecosystem, Creditinfo Tanzania is committed to support individuals and SMEs.

Tanzania’s economy is being hit hard by the global coronavirus COVID-19 pandemic. The public health emergency that has been called across many countries is posing temporary difficulties for people and businesses to keep up with their loan repayments or with their utility bills (phone, electricity, water, etc.).

Public authorities are working with banks and other services providers to facilitate that individuals, sole traders and SMEs experiencing hardship, can avail of a moratorium on those repayments or be placed into forbearance programs.

Creditinfo Tanzania has been and remain ready to assist people and business by reducing the impact of their financial distress on their credit history.

In that regard, we would like to state that:

  • Individuals and businesses with concerns about their financial situation should first and foremost contact their lenders and creditors, to let them know that there is a problem and to discuss their options. Credit Bureau does not provide credit and cannot, therefore, suspend repayments.
  • Credit Bureau holds information on past credit and current payment behaviour of individuals, sole traders and SMEs. It is crucial for creditors, consumers and the economy at large that the information held in our databases is as accurate as possible. The potential suppression of reporting data or the deletion of data from credit histories will hurt consumers and the credit system as a whole, which relies on accurate, current information.
  • In order to avoid that credit to individuals, sole traders or SMEs is not treated negatively as a result of inadequate or outdated information, Creditinfo Tanzania is working with lenders and creditors to ensure that decisions on deferral of payments or forbearance are properly reported and recorded on the file of each borrower. Different technical reporting solutions e.g. special credit reporting codes or conventions are being put in place to properly recognize these situations. Creditinfo Tanzania is in permanent contact with banks and creditors, to alert them on any regulatory provisions that have been adopted and to inform them about any necessary changes to the reporting templates.
  • Where agreements are made with lenders, provided that forbearance and deferred payment scenarios are properly reported by lenders and creditors in accordance to the pre-established technical reporting solutions, general credit scores of individuals and SMEs should not in most cases be negatively impacted as a result of coronavirus COVID-19.
  • In order to facilitate that individuals, sole traders and SMEs stay up to date on their credit reports and can verify the accuracy of their credit histories, Creditinfo Tanzania is also working directly with those stakeholders. They have customarily the right to ask for a free copy of their credit report from any Credit Bureau that holds information.
  • Regulators and governments understand that the long-term financial wealth fare of the economy is dependent on a strong and reliable credit reporting infrastructure, Creditinfo Tanzania will also be informing the relevant bodies of this plan to accommodate the repercussions of the outbreak of COVID-19 and its effects on businesses and individuals.

Creditinfo Tanzania continues monitoring the outbreak of COVID-19 and its effects on businesses and individuals. We continue working with creditors, lenders and consumers to minimize the effects on individuals’, sole traders’ or SMEs’ credit standing and may complement the above measures should the need arise.

For more information, please contact Tonny Missokia –

Please be safe and stay calm.